Our policies
Shipping policy
The medications we offer are manufactured in India, but especially for EU customers we have opened a pharmacy in the EU. Thus, all packages are sent inside EU, but not from abroad to guarantee fast and accurate delivery. Usually, the shipments are delivered within 5-8 days but in some cases there may be a delay for 3 more days.
In case of non-delivery after the dead-line, please contact us to inform of the matter. We will try our best to offer you the solution that will fully meet your interests. Click here to learn more about shipping.
Order cancellation policy
Please, be informed that we accept order cancellations ONLY within 24 hours after order submitting. If you wish to cancel the order you have to contact our support team by the phone or by an e-mail ( Contact us ) and let them know of your decision. In case you contact us after 24 hours, no order cancellation will be processed.
Make sure that you insert a valid shipping address in the order form, we recommend you to double check the notes before submitting the order. Any mistake may cause the non-delivery of the product. If you have noticed that the address notes were specified incorrectly, contact us as soon as you can to inform of the matter ( Contact us ).
Refund policy
The medications we offer are generically equivalent to their brand-name counterparts. We guarantee that they are the same chemically and have the same medical effect.
In case you are not satisfied with the effect our medications produce, please contact us to inform of the problem. We will supply you with the return address and as soon as the product is received by our returns department, we will start the refund procedure.
Before contacting us, please, make sure that you take the right dosage of the products and follow the Instructions for use. Mind that the effects can be slowed down by fatty food and alcohol you take prior to the tab.
In case of non-delivery of the product by the dead line (the delivery takes 5-8 days, there may be an additional delay for 3 days for the customs checking) you can contact our support team ( Contact us ) to qualify for a refund. Your payment will be fully reimbursed to your credit card. The refund procedure usually takes 5-7 business days, after this period the refund will be reflected at your credit card statement.
Privacy policy
We know how important your sensitive medical data is, and have taken steps to protect your privacy. This Online Privacy Policy is provided to make you aware of how we collect uses and manages information of visitors to its Internet sites.
We view the personal privacy of users as an important issue and are committed to maintaining the security of personal information provided by users in accessing our store.
We collect the following information regarding all visitors to this site: domain name, IP address, information regarding what pages are accessed, information volunteered by you (such as e-mail address when filling out feedback form), and length of time spent on the site. This information is collected and logged for statistical purposes.
Customer information is not available online at this time. While customers can login and view products, no information about them is stored in a way that others can use to associate medical history with prescription drug products. All customer information is currently held in databases that are not connected to the Internet. This will change once transactions are possible online, at which time efforts will be made to maintain security and limited access to such data.
Other than stated above, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where our store believes it is required to collect and produce relevant electronic documentation to fulfill its obligations to third parties, including statutory organizations under local law.
Our store endeavors to use and disclose your personal information only in limited circumstances. We will do so if it is necessary to protect any copyright or intellectual property in the material in the website, or if it is necessary to enforce the Our Website Terms and Conditions of Use.
We will not share your personally identifiable information with any third parties.
Disclaimer
- Our company is not responsible for, and expressly disclaims all liability for any delay in delivery which does not exceed 10 days after the specified estimated delivery date. 10 (ten) days after the specified estimated delivery date, or the next business day, in case of a local holiday, is considered a deadline.
- Our company is not responsible for failed delivery in case if Customer specified an insufficient address, wrong address or an address which does not lead to a successful delivery in any other way.
Our company is not responsible for failed delivery in case if Customer failed to claim the package, refused it or prevented a successful delivery in any other way. All reships in such cases are made only via International Regular Mail. - Our company is not responsible for, and expressly disclaims all liability for a delivery of any generic product which does not meet Customer's expectations by criteria such as – color, shape and size of the pill, presence of any marking printed on, or branded upon pill, bearing a marketing name, or being made by a manufacturer different from the one Customer expected to get.
For any generic product, all of the product information presented on the website, such as, but not limited to – thumbnails, product images, manufacturer names and marketing names, are there solely for information purposes. - Our company is not responsible for, and expressly disclaims all liability for lack of efficiency of the received product in case the product was purchased for off-label use.
- By placing an order with our company, you confirm that you have read, understood and agreed with this disclaimer. Any action taken to claim your payment back for any of the reasons listed above, will be considered a fraudulent action and may lead to legal action and ban from our system.
